You can join online here or via the Rachel’s Kitchen app, available on Apple here or Android here.

Simple! To redeem in-store, provide your registered Preferred Guest phone number prior to checkout and ask to redeem the appropriate offer, reward or redemption. To redeem online, make sure you're logged into your Preferred Guest account appropriately, click on your name or ≡ sign in the upper right-hand corner, select My Rewards and choose the appropriate offer, reward or redemption. Please keep in mind that each reward, offer or redemption has its own set of terms & conditions, so please read carefully!

Our Preferred Guest program utilizes a 2-step verification process where a code is texted to you. This is why your registered Preferred Guest phone number should be a cellphone number with texting capabilities. No passwords to remember– yay!

You can earn points on every purchase (regular or catering menu) made directly with Rachel’s Kitchen including dine-in, take-out, curbside or delivery! For in-store purchases, simply provide your registered Preferred Guest phone number with each order. For online purchases, make sure you’re logged in properly with each order.

To redeem in-store, simply mention that you’d like to redeem your points at checkout (prior to payment) and provide your registered Preferred Guest phone number. To redeem online, after logging in click on your name or ≡ sign in the upper right-hand corner and select My Gifts.

Our redemption levels are as follows: 50 points can redeem any medium drink (incl. coffee, soda, tea or lemonade); 100 points can redeem any bakery good (incl. cookie, muffin or dessert bar); 150 points can redeem any freshly squeezed juice or smoothie (up to $7.50); and, 300 points can redeem any entrée (up to $16).

Your total points will expire if there are no visits (in-store or online) within 6 months.

Preferred Guest offers might include double points days, BOGOs, $5 off coupons and more! Each Preferred Guest offer is exclusive to you and your Preferred Guest account, and cannot be reproduced, transferred or used by anyone else.

Download our Rachel’s Kitchen app, available on Apple here or Android here, and then select the “Missing Points?” form from the side bar.

We’re terribly sorry to hear you’re having trouble logging into your Preferred Guest account, but we’d love to help! You can reach out to us here.

Easy! Simply log into your Preferred Guest account and select your profile. You can update your name, cellphone number, email address, home address and work address.

Of course! You can reach out to us here and let us know what troubles you’re experiencing. A Rachel’s Kitchen team member will contact you to help.