Start earning points towards free items, receive exclusive offers, get a complimentary birthday entrée and more!
ARE YOU A PREFERRED GUEST MEMBER?
EARN REWARDS
Our Preferred Guest program works for you. You’ll earn points for every order you place with us including online orders and catering. Simply provide your registered Preferred Guest phone number with each order or make sure you’re properly logged in online. It’s that easy!
RECEIVE REWARDS
Our Preferred Guest program is curated with you in mind. You’ll receive offers exclusive to you, so you can get the most out of us. Be sure to download our official Rachel’s Kitchen app available on Apple and Android phones for even more ways to receive rewards!
REDEEM REWARDS
Our Preferred Guest program is here for you. Use your points to redeem free items like drinks, desserts, freshly squeezed juices or smoothies, and even entrées. Is it time to redeem? Simple! Let a team member know you’d like to redeem your points before checkout, and we’ll do the rest.
REDEMPTION LEVELS
Earn, save or redeem your points. Earn a point for every $1 you spend directly with us. You can save or redeem your points at your own leisure.
| 50 POINT REDEMPTION | 100 POINT REDEMPTION | 150 POINT REDEMPTION | 300 POINT REDEMPTION |
| Any medium-sized drink (incl. coffee, soda, tea or lemonade) | Any bakery good (incl. cookie, muffin or dessert bar) | Any fresh juice or smoothie (up to $8) | Any entrée (up to $16) |
| 50 POINT REDEMPTION |
| Any medium-sized drink (incl. coffee, soda, tea or lemonade) |
| 100 POINT REDEMPTION |
| Any bakery good (incl. cookie, muffin or dessert bar) |
| 150 POINT REDEMPTION |
| Any fresh juice or smoothie (up to $8) |
| 300 POINT REDEMPTION |
| Any entrée (up to $16) |
ARE YOU A PREFERRED GUEST MEMBER?
Preferred Guest FAQ
Why do I need to use my cellphone number?
Our Preferred Guest program utilizes a 2-step verification process where a code is texted to you. This is why your registered Preferred Guest phone number should be a cellphone number with texting capabilities. No passwords to remember– yay!
How do I earn points?
You can earn points on every purchase (regular or catering menu) made directly with Rachel’s Kitchen including dine-in, take-out, curbside or delivery! For in-store purchases, simply provide your registered Preferred Guest phone number with each order. For online purchases, make sure you’re logged in properly with each order.
How do I redeem points?
To redeem in-store, provide your registered Preferred Guest number and ask to redeem your reward or offer prior to checkout. To redeem online, log into your Preferred Guest account and apply your reward or offer prior to placing order.
What can I redeem?
Our redemption levels are as follows: 50 points can redeem any medium-sized drink (incl. coffee, soda, tea or lemonade); 100 points can redeem any bakery good (incl. cookie, muffin or dessert bar); 150 points can redeem any fresh juice or smoothie (up to $8); and, 300 points can redeem any entrée (up to $16).
What kind of offers are exclusive to Preferred Guest?
Preferred Guest offers might include double points days, BOGOs, $5 off coupons and more! Each Preferred Guest offer is exclusive to you and your Preferred Guest account, and cannot be reproduced, transferred or used by anyone else.
Do my points expire?
Yes, your total points will expire if there is no activity (i.e. visits) at least once every 6 months.
I'm having trouble logging into my Preferred Guest account. Help?
We’re terribly sorry to hear you’re having trouble logging into your Preferred Guest account, but we’d love to help! You can reach out to us here.
I want to update my Preferred Guest information. How?
Easy! Simply log into your Preferred Guest account and select your profile. You can update your name, cellphone number, email address, home address and work address.
I still need help. Can someone reach out to me?
Of course! You can reach out to us here and let us know what troubles you’re experiencing. A Rachel’s Kitchen team member will contact you to help.
