Credit Card Refund Policy
Online credit card transactions cannot be refunded or voided through this website. Any requests for refunds shall be resolved at, and is the sole responsibility of, the Rachel’s Kitchen restaurant at which the order was placed. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refund requests may be placed directly either in person or over the phone or email. Refunds will be issued to the same card that was used in the original purchase. A cash refund will not be provided. Any transactions shall occur in US dollars only.
Tax and Processing Fee Policy
Online ordering transactions placed through this website will collect required sales tax amounts and may also collect a processing fee to cover costs associated with completing the transaction (i.e. credit card processing fees).
Delivery orders placed through our website may be delivered within a 15 mile radius of a store. Delivery orders will be charged a delivery fee which is shown at time of ordering and on your receipt. Delivery orders can be placed to be initiated immediately or scheduled for a future time.
Due to the heath safety requirements we are not able to accept any food returns. We will address any concerns through our refund policy listed above.
Orders may be cancelled by contacting Rachel’s Kitchen restaurant at which the order was placed.
The information below explains the practices of Rachel’s Kitchen regarding the personal information we collect from you or about you whether on this site, through written or verbal communications with us, information collected when you visit one of our stores, or from other sources.
Personal Information We Collect
At every guest interaction, and in conducting every aspect of our business, we may collect personal information. This personal information may include: your contact information; information related to your order, visit to a store; participation in our Preferred Guest Program; participation in a sweepstakes or marketing program; information related to the purchase and receipt of products or services; personal characteristics, payment information; guest preferences; marketing and communication preferences; reviews and opinions about our stores and other types of information that you choose to provide to us or that we may obtain from third parties.
Use of Personal Information Collected About You
We use your personal information to provide the services you request from Rachel’s Kitchen. In addition, we may use your information to improve our services and ensure our site, products and services are of interest to you. We also use the information to provide or offer you newsletters, promotions and featured specials, other marketing communications, product or service awareness marketing, and to conduct surveys, sweepstakes, prize draws, and other contests. We may provide these communications online, via email, telephone, mobile/text messaging and postal mail.
How We Share Personal Information
We rely on service providers to provide certain products and services, such as to facilitate business functions and information technology operations, credit card billing, on-line ordering services, administering the Preferred Guest program, providing services in connection with our websites, communicating news and delivering promotional and transactional materials via email, direct mail, and online and mobile advertising; processing credit card transactions, professional services such as accounting, auditing and legal advice; administering guest surveys. Rachel’s Kitchen will disclose personal information to service providers in order to appropriately operate business functions for Rachel’s Kitchen.
We may use your personal information in many ways, including sending you promotional materials, and sharing your information with third parties so that these third parties can send you promotional materials. We may also supplement personal information that we have collected directly from you with other information that we obtain from third parties. We may also share your personal information with companies we have a relationship with that offer products and/or services.
In addition, we may also share your information when you participate in certain activities that are sponsored by third parties such as making specific requests for business information or participating in promotions or contests sponsored in whole or in part by a third party.
We may store personal information itself or such information may be included in databases owned and maintained by our affiliates, agents or service providers. We take what we believe to be reasonable steps to protect the personal information from loss, misuse, unauthorized access, inadvertent disclosure, alteration, and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from RachelsKitchen.com may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any personal information via the Internet.
Mobile and Location-Based Services
We provide mobile apps that can be downloaded to smart phones. These apps have a variety of functionalities that enhance the guest experience. In addition to providing services, our apps may collect personal and other information that will be used in accordance with this Statement. We provide a link to this Statement to customers prior to their downloading of any of our apps.
Our mobile apps may use your device’s Global Positioning System (GPS) technology and Bluetooth technology to provide you with relevant location-based information. We will abide by your device’s settings when accessing any geo-location data. To the extent any geo-location data is combined with personal information, that information will be treated as personal information in accordance with this Statement.
Links to Third-Party Websites
Our site and our mobile applications may contain links to third parties’ websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties.
Other third-party websites include social media sites (such as Facebook, Twitter, and Yelp) on which Rachel’s Kitchen may have accounts or pages where you may be able to post information and materials.
This site and the Rachel’s Kitchen Preferred Guest Program are not directed toward children under thirteen (13) years of age. Rachel’s Kitchen does not knowingly collect personally identifiable information from children under thirteen (13) years of age.
International Privacy Laws
Purchase or Sale of Businesses
From time to time we may purchase a business or one or more of our businesses may be sold and your personally identifiable information may be transferred as a part of the purchase or sale. We may also, sell assign, or otherwise transfer such information in the regular course of business. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used.
Additional Disclosures Required By Law
Changes and Updates